£19000 - £22000 Per year
Customer Service
Permanent,Full-time
Job Description
- Dealing with customer communications via phone, email and live chat.
- Owning the customer’s experience, including installation management, Customer Care and phone number porting requests.
- Proactive management of customers’ experience prior and following their installation, ensuring that they have regular contact expectations regarding any issues the customer may have such as Loss of service and or installation timescales.
- Identifying potential advocate customers that can be approached for case studies and customer feedback quotes
Required Knowledge, Skills, and Abilities
- Relevant CSR experience, preferably in the telecoms industry
- Proficient in MS Software suite
- Familiarity working with both business clients and consumers
- Experience working in a call centre or similar environment.
Reference no: 94435