Job Description

Principal responsibilities/duties

• Manage incoming telephone calls and email correspondence from customers
• Identify, investigate and resolve a query, complaint or general enquiry from customers
• Complete paperwork relating to change of ownership requests
• Meet set targets & expectations for ensuring the best possible customer experience
• Record and track interactions with customers on the swcomms CRM system
• Follow industry & company guidelines in relation to a customers’ contract with swcomms
• Keep up to date with industry regulatory changes
• Keep up to date with any changes swcomms make to terms and conditions
• Actively call existing customers to ascertain their experience with swcomms
• Provide reception cover on a rota to cover lunchtimes, absence and ad hoc meetings

Required Knowledge, Skills, and Abilities