Job Description

• Checking and identifying any errors in online order. Responsible for reporting these errors daily or ensure they are rectified prior to manifesting orders on the company computer system
• Inputting of orders immediately to the system in an effective manner for people not using the online system
• Make contact with service users and agree a convenient delivery/collection/service/test time.
• Ensuring all orders are scheduled and manifested within the set time frames.
• Schedule and liaise with the service centre on daily dispatch runs for the supervisors
• Answering incoming calls courteous/friendly manner.
• Communicate any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
• Ensure all daily administration and operational systems are run efficiently and in line with procedures
• Maintain company stationery levels
• Assist with the annual stock checks, as required
• Carry out telephone assisted self-assessments with service users, using set assessment algorithms
• Liaise with the Trusted Assessor Driver/Technician to ensure that service users receive quality and responsive services

Required Knowledge, Skills, and Abilities

Experience required:

• Excellent communication skills and telephone manner.
• Must be able to work off their own initiative as well as part of a team
• Computer Literate with a good working knowledge of Word and Excel
• Excellent organisational skills with a good eye for detail
• An enthusiastic and motivated individual who strives to succeed
• Must be flexible, adaptable and positive in their approach to work