Job Description

A leading retail bank are currently looking for Customer Care Agents to work in their fraud department. Actively taking calls from customers who believe they have been a victim of fraud; your job will be to use your excellent customer service skills to make the customers journey as easy as possible during this difficult time.

This is a great opportunity to use your existing customer service skills and gain experience within the ever-growing world of financial crime care, whilst also being able to work from home.

Required Knowledge, Skills, and Abilities

• A passion for delivering excellent customer service and making things right
• Excellent communications skills and the ability to be empathetic to customers
• Experience working within a financial services environment, or an understanding of the fraud process, would be desirable
• Flexibility work on a rotational shift basis between 7am - 11pm Monday - Sunday
• Appropriate space at home to set up IT equipment and take customer calls
• Experience using several databases and MS Office