Job Description
We are seeking a highly motivated, organised and enthusiastic Sales Administration / Customer Service Professional to join our clients busy Sales team.
You will work alongside new and existing customers in a wide variety of tasks designed to provide great service and increase customer sales, helping to continue with business growth. Using a number of Key Performance indicators (KPIs) you will be provided with the training, structure, resources and tools to make this happen.
You will assess initial customer enquiries, advise clients as to the best available options for their need, provide details of pricing and guide customers through the order process; liaising with suppliers and in-house production along the way.
As part of a small but vibrant team you will also be expected to display versatility and flexibility in adapting to fast moving sales situations and use your skills and strengths to support those around you as necessary.
Required Knowledge, Skills, and Abilities
Organisational skills - You will need to be highly organised in order to deal with multiple enquiries, numerous demands on your time and to operate within a busy office environment. You will be the ultimate 'multi-tasker'. Support and advice is never far away but in order to be highly effective you will need to be a quick learner.
IT Skills - You will need to be familiar with all of the usual office-based platforms (Outlook, Word, Excel). However, central to our business is a specialised CRM system that is used to store data, provide quotes / product information and supports the entire order process. Full training will be given but an ability to adapt to a new system and navigate efficiently is vital.
Communication skills - Our client communicate with their customers in a wide variety of ways and therefore you must be able to demonstrate proficiency in all of them. You will have a bright, pleasant telephone manner and be able to communicate effectively when writing emails.
Personal attributes - You will be confident, energetic and enthusiastic. This will reflect the pervading atmosphere within both the team and industry. Versatility, flexibility and a willingness to learn new skills are also very important. Excellent time keeping, work ethic and professionalism are essential as is the ability to excel and thrive as part of a small team. Ambition and a willingness to succeed is a must!
Reference no: 94445