£ 12.83 Per hour
Customer Service
Full-time, Temporary
Job Description
- Customer call handling, conducting security checks, registration and recording the details on the appropriate systems.
- Dealing with internal and external customers and colleagues, in a professional manner.
- Processing claims or applications for our payment schemes which will include using computer systems and IT such as MS Teams, Outlook, Excel, and Microsoft Word.
- Reading and following policy and guidance and applying it to a process, or giving information to customers by phone, letter, and e-mail.
- Capturing high quality information given by customers and checking existing information.
- Carrying out tasks in a timely manner, aiming to reach agency targets with attention to detail including responding to e-mails in a timely and professional way.
- Participating in team meetings.
- The role will vary according to business demand at different times for specific tasks and therefore the individual will be expected to demonstrate flexibility and may be required to work in different priority business areas from system processing to direct customer contact.
Required Knowledge, Skills, and Abilities
- Willingness to work across a range of different business areas and schemes across the wider organisation
- An enthusiastic attitude towards customer service.
- Written and oral communication skills with the ability to tailor messages for the audience.
- Ability to listen actively and respond to feedback.
- Organisational skills and ability to manage your own workload.
- Familiarity with the use of basic Microsoft packages including Outlook, Word, Excel.
- Being a team player.
- Attention to detail.
Reference no: 94447