Job Description

You will be expected to manage the customer's home improvement project, be it a fully fitted kitchen, a new bathroom, or both. From when the customer has decided to go ahead with their new room plan, you will manage the customer expectations and experience, order the products, organize the deliveries and the fitters and be the key contact for your customer during this process.

You’ll work across a wide range of platforms (telephone, e-mail, chat messaging, and social media), managing the customers’ home improvement project from start to finish responding to customer questions, and resolving any issues during that process.

You’ll be required to demonstrate passion and a determination for resolving a wide variety of queries. You’ll build strong brand loyalty through your customers whether it be through single interactions or longer-term relationships. These will involve challenging conversations so resilience, and excellent communication skills are necessary. The role can be demanding and highly rewarding when the project is complete.

When you join us, our friendly and engaged Partners will ensure you have all the training and support you need to excel in the role. You’ll need to be available for full-time training for 4 weeks from your start date, Mon-Fri 09:00-17:00. For this reason, we require no holidays to be taken within this time. Training is entirely based in the Didsbury office.

Where will I be working?

This role is a hybrid role, with a mix of office based and home working.

After your 4 week training period (entirely office based) is complete, you will work 2 days a week in the office, 3 days a week at home.

Our state-of-the-art Contact Centre in Didsbury is a modern building set in a beautifully landscaped environment. The park is excellently located for rapid access to the city Centre, motorway network and the airport. 

The benefits of working on-site include-

• On-site parking
• Bike Storage
• Shower Facilities
• Modern office space close to local transport links
• Time banking and overtime available at times

Required Knowledge, Skills, and Abilities

• A home broadband speed of more than 15mbs (This can be checked via www.speedtest.net)
• A working landline connection (does not need to have an outbound call functionality),that is accessible within 1.5 metres of your working space. If it is further away than 1.5 metres, you would need your own extension cable and any subsequent splitters/adapters
• A WIRED connection to your broadband router either via an Ethernet cable directly to the router (class to be provided) or via a LAN over Power adapter set Access to a webcam or camera on laptop/desktop which will be necessary for assessment /interview
• A suitable, safe, private and comfortable working environment to work from home