Job Description

You’ll be the backbone of the team in our Plymouth branch based in Estover, delivering the best possible customer service to new and existing customers. This is a varied role where you will have the opportunity to develop your knowledge and skills within your daily tasks of reviewing & amending policies, managing correspondence, process renewals and building long-lasting customer relationships. As part of your ongoing development you will also have the opportunity to be involved in renewals, correspondence and even marketing.

Our team believe in putting our customers at the heart of everything we do and as Customer Service Advisor you will bring your personality and professionalism to establish long term, effective relationships with new and existing customers. This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in the role, full training and support in this role will be given in-line with the FCA standards and regulations in addition to ongoing screening checks once in post.

In return we offer:

• Competitive salary
• 25 days holiday
• Personal Accident and illness policy (T&C’s apply)
• Free Parking
• 35 hours per week (unpaid hour for lunch)
• Standard Pension scheme
• Monday to Friday 9am – 5pm (no weekends)

Required Knowledge, Skills, and Abilities

We are looking for someone with a patient and reassuring personality that will always go at the customers’ pace, making them feel comfortable in discussing policy renewal, answering general queries, or looking at new insurance opportunities. You will be enthusiastic, willing to learn and open to new ideas, and will have approachable style to building relationships with customers and colleagues alike.

It is also essential that you have the following:

• Good customer services skills via phone, email and face to face
• Excellent written and verbal communication skills
• A minimum of 5 GCSEs A-C, or equivalent, including Math and English.