Job Description

Responsible for ensuring that our patients always receive the best quality patient experience. Optimizing utilization of surgery time and supporting the efficient and effective running of the Practice.

Responsibilities include

• Take ownership of the daily and weekly tasks to be completed by the reception team
• Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
• Conduct regular system reviews to identify and action issues around debt, open courses, DNAs
• Build and nurture great working relationships with the Clinical team
• Be actively involved in the smooth running of the practice by working well with your practice team
• Share your knowledge and experience with team members and undertake any suitable training to enhance your job role
• Fill the diary and optimize appointment booking by using the principles of color coded SMART diaries
• Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
• Comply with the health and safety policy and all relevant risk assessments including ergonomic
• Always adhere to our policies and procedures
• Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
• Accurately update and protect patient information including on the patient electronic database
• Book next appointments before the patient leaves and action reminders including courtesy calls

Days - Monday, Wednesday, Friday & Saturday Morning

Required Knowledge, Skills, and Abilities

• Caring and compassionate
• Excellent interpersonal skills including a professional and welcoming telephone manner
• Excellent organizational skills in order to manage multiple tasks and process timelines
• Demonstrates flexibility
• Able to build strong relationships with the Practice team
• Excellent verbal and written communication skills
• Willingness to learn about all products and services offered
• Ability to use IT and operate a computer based systems, experience of using R4 desired