Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones, the fire, police or ambulance service
Accurately recording details of all calls received using our computer systems
Swiftly taking action based on the information provided by customers in traumatic and life endangering situations
Guiding customers through the process of installing and testing their new alarm system
Remotely programming alarm equipment installed in a customer’s home
Hand-holding customers through basic troubleshooting checks on alarm equipment and GPS enabled wearable devices to assess faults, where appropriate pass information through to customer services department
Monitoring automatic signals from alarms and take action to resolve power or battery issues
What’s in it for you?
34 days holiday which is inclusive of bank holidays and your birthday off!
Opportunity to partake in Shareplan
Life Insurance and Medical Insurance Lite
Wellness Programmes
Long Service Awards, Discount Scheme, On-site Parking and Casual dress
Cycle to Work Scheme
Learning and Development Opportunities
Hybrid Working - You will have the opportunity to apply to work from home on some shifts once you have completed 6 months probation.
Required Knowledge, Skills, and Abilities
Comfortable working in a high contact volume environment
Confident, professional and caring with a patient manner on the telephone
Ideally experience of dealing with customers
Experience in using various systems to keep records updated and use of Microsoft Packages
Flexible and adaptable to change; comfortable dealing with new technology
The ability to multitask and follow procedures with an inquisitive nature
Able to demonstrate a high level of attention to detail
Demonstrate previous experience in a care, customer service or call Centre environment (Desirable)