Job Description

You will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Spa Reception including collating guest feedback, billing and revenue posting. A minimum of 2 years’ Spa Reception experience is required at Supervisory level or higher, together with full knowledge of OPERA and Premier Spa.

Schedule:

• 10 hour shift
• 8 hour shift

Required Knowledge, Skills, and Abilities

• Excellent progression opportunities
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for our Hotels
• Meals included whilst on duty