Job Description

We are customer centric and are passionate about shaping and sharing experiences. You will lead by example, managing, motivating and developing a team to achieve the best possible results to deliver a great customer experience; creating an inclusive workplace environment where all employees are valued.

This role involve

• Driving performance and improvement along with general management duties & responsibilities
• Monitoring and implementing best practice around legal and regulatory standards and adhering to our compliance procedures
• Positive people management, which will include rostering, coaching and supporting your team through regular performance review
• Being ready to ‘roll up your sleeves’ providing support when required with processing foreign exchange transactions accurately and efficiently
• Being able to adapt to working under pressure due to seasonal periods
• Effectively communicating with both customers and colleagues

We aim to create a safe and dynamic environment where all colleagues can thrive, feel supported and engaged, and reach their full potential.

• Company pension scheme
• Holiday – 22 days plus bank holidays! We are keen to reward loyalty, so the longer you work with us, the more holidays you get
• Employee discount platform with Everyday Rewards
• Employee assistance programme

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota

Required Knowledge, Skills, and Abilities