Job Description

To provide an excellent service supporting the office staff and to provide a top-quality service to our customers with various duties including:

• Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorization.
• Booking customers vehicles in for a variety of work including servicing, MOT’s, maintenance, and conversion jobs.
• Selling relevant products and services
• Contacting our suppliers and ordering parts & materials
• Making the customers experience as enjoyable as possible, whilst providing the very highest level of customer service.
• Answering the phone and forwarding calls to relevant internal departments - communicating job status to customer.
• Follow up with every customer in terms of work in progress and on completion of work.
• Providing administrative support internally to our office team.
• This role will be under the supervision of our Service Manager but the successful candidate will be required to fulfill the manager’s role during holiday/leave periods.

Required Knowledge, Skills, and Abilities

• Full driving license
• The ability to work as part of a small dedicated team with the aim of delivering outstanding customer service
• Excellent phone manner and flexibility to apply yourself to a variety of roles daily is a must and if you’re able to demonstrate initiative and a positive attitude, while working to tight deadlines we’re looking for you.
• The ideal applicant will be highly organized, able to work on their own initiative, conscientious, personable, able to plan and priorities their work and possess excellent communication and interpersonal skills. Previous Experience in the Motor Trade is essential to be considered for this role.