Job Description

The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store. Through leading your team by setting the perfect example, you will maximize on all sales opportunities and ensure that the team provide the best customer service and shopping experience possible.
Duties Include

• Management – Managing Brow and Beauty advisors by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
• Sales Goals – Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services and booking repeat appointments.
• Brow services - Waxing, Tinting and tweezing to ensure customers love their brows and book repeat appointments. (Full training will be provided to make you a Brow Expert!)
• Teamwork – Through daily team meetings, effective communication and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets
• Promotion and Special Events – Building business with innovation by creating both in store and external events through linkups, interdepartmental events and counter events including new product releases and charity events.
• Stock – Ensuring the counter remains stocked at all times, and reporting any concerns to the area manager immediately.
• Communication – You will be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter.
• Administration – You will be responsible for ensuring daily, weekly, monthly and yearly administration is completed, and where necessary assisting with area manager administration.
• Staff Rota’s – You will ensure staff Rota are completed fairly and on a monthly basis.
• Hygiene and Housekeeping – You will ensure the counter and displays are kept clean and hygienic at all times.

We offer beauty-full opportunities for growth and development and represent a wide variety of skills and backgrounds. If you’re the type of person who puts the word “no” before the word “problem,” then we may have a fabulous opportunity for you.

Required Knowledge, Skills, and Abilities