Job Description

As a Customer Service Advisor, you are the primary point of contact for first-time and infrequent customers, taking bookings and developing relationships. Every customer counts and you will utilize your outstanding customer service skills to maximize opportunities and ensure every booking is processed with care and attention.

• Always follow our friendly and professional customer service approach.
• Ask the right questions to identify your customers’ needs.
• Anticipate your customer’s expectations and always aim to exceed them by giving proficient advice.
• Maintain a solid knowledge of our services on offer.
• Up- and cross-sell across our full range of services.
• Communicate effectively and efficiently with your colleagues in the technical and customer service teams.
• Professionally deal with any complaints and turn them into opportunities wherever possible.
• Maintain regular contact with a selection of existing clients via telephone or email
• Maximize opportunities for sales arising from every phone call you take.
• Achieve call targets.
• Engage with sales initiatives identified by the marketing and leadership team.
• Work closely with the key account management and technical services teams.
• Generate training proposals, consulting with internal expert as and when required.
• Take and process bookings over the phone or via email.
• Process payments in a safe manner.
• Regularly update our customer database.
• Flag any internal opportunities for improvement.

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Required Knowledge, Skills, and Abilities

• Proven experience in a phone-based customer service role.
• The ability to self-manage a demanding workload whilst remaining focused on the task in hand.
• A high level of care to act as an effective team player with drive, energy and passion to motivate self and fellow team members.
• Excellent communication skills - both written and verbal - and attention to detail.
• Good administration and IT skills.
• A general ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement.