£24938 - £26385 Per year
Receptionist
Full Time
Job Description
- Welcome patients and visitors into the department, ensuring they are made to feel comfortable and are treated with kindness, respect and dignity all within the parameters of private healthcare service expectations.
- Handle patient and other service user complaints in a professional and courteous manner, and in accordance with agreed departmental trust procedures, to enable their early and effective resolution where possible. Where early resolution is not possible, seek assistance from the supervisor.
- Enquire if patient details are correct and make amendments on relevant systems where necessary.
- Ensure all admissions paperwork is prepared and available for the patient admission, requesting notes and ensuring they are correctly tracked in line with departmental and Trust protocols.
- Register patients on the Trust’s Electronic Patient Records System (EPR).
- Update the EPR with attendance and treatment status codes following the patient’s appointment.
- Maintain patient confidentiality at all times.
- Order stock for the department, and ensure adequate levels of supplies are maintained for the department.
- Report any faults with equipment or the environment to the relevant department promptly, and as appropriate.
Required Knowledge, Skills, and Abilities
- Educated to GCSE level or equivalent, with Grade C or above in English and Math.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
- Experience of working in a no routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures
- Ability to make decisions in a constantly changing environment, using judgment to deal with queries or escalate where necessary
- Advanced keyboard skills and competent use of IT systems
- Able to deal with sensitive information with tact, diplomacy and understanding
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)
- Able to work independently, managing own workload and prioritizing tasks.
- Able to induct new staff into the department, demonstrating tasks to colleagues
- Able to work as part of a team, or autonomously in line with standard operating procedures
- Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends)
Reference no: 94597