Job Description

The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with client’s journeys as your top priority, excellent customer service is essential in this role. The Client Services team will deal with appointments and bookings with the highest standard of attention to detail and customer focus. You will handle queries relating to Physiotherapy, GP, Health Assessment, Emotional Wellbeing and Nutrition to create a professional first impression.
This role will require you to work two different shift patterns, which are scheduled in advance. Each team member will have a mixture of the two shift patterns scheduled into their Rota. The early shift is 07:30 – 16:30 and the late shift is 09:00 – 18:00.
Responsibilities include:

• Paying particular attention and focus with our booking systems ensuring that all client enquiries are processed and dealt with effectively.
• Working as part of a team to ensure customer service levels exceed expectations
• Will form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible.
• Management of diaries and client appointments for all departments in the clinic.
• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
• Ensuring the reception area is neat and tidy at all times
• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
• To complete monthly KPIs

Required Knowledge, Skills, and Abilities

• Experience in a customer service focused environment
• Outstanding communication and customer service skills
• Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
• A team player with exceptional planning and organization skills with the ability to multi task.
  Excellent attention to detail.
• Ability to work in a pressurized environment.
• Flexible and ‘can do’ attitude.
• Excellent customer service skills.
• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word