Job Description

Our Box Office team deals with enquiries, sales and services including performance details, catering options, memberships and general information - across multiple of communication channels. Central to the team`s success is a consistent and coordinated approach to customer service standards, confidence in systems and data and support to the team via effective leadership and communication.
We are now looking to appoint a Assistant Box Office Managers to our existing team. These new roles will:

• Manage a team of Box Office Assistants, ensuring they are supported and motivated to deliver a consistently positive customer experience across a range of sales and services.
• Undertake Box Office duty management, providing successful day-to-day delivery of the Box Office operation and incomings.
• This role will involve regular evening and weekend work

This is an exciting opportunity to bring your customer service and ticketing expertise to one of the world`s busiest theatres.

Required Knowledge, Skills, and Abilities

• Knowledge and experience of the operations of a busy Box Office
• Experience of managing or supervising a busy ticketing operation
• Experience of positively influencing, motivating and supervising staff teams
• Experience of delivering excellent customer service via multiple channels
• Strong IT skills
• Excellent communication skills and an ability to deliver briefings and information in written and verbal form.