Job Description

You would function as the front line for company taking control of the visitor management process, providing visitors with an excellent meet and greet service and providing a customer service focused concierge service.
You will be motivated, energetic and independent and have experience working in a similar role where customer service is of paramount importance. Good communication skills are essential, as is a professional approach.
Essential Duties will include:

• Answering telephone, ensuring all received calls are announced. Email management and helpdesk ticket management
• Promote a customer service focused concierge service
• To manage the client space, ensuring that meeting rooms, client reception and restrooms are maintained at an appropriate level in accordance with agreed standards.
• Promote a customer care ethos; ensuring high quality facilities and administrative services are delivered to internal and external stakeholders
• Maintain filing systems as allocated, digitally and manually
• Maintain lists for local approved suppliers such as courier, taxi services, catering providers, local amenities and leisure facilities
• Receive, log and action help desk calls, managing work flow and escalate to Management when required.

We will give you:

• A salary ranging from £21,000 - £23,000 per annum dependent on experience.
• An opportunity to be part of a company who is committed to engaging with and developing all employees.
• The opportunity to contribute to a growing organization, providing both personal and career development opportunities

Required Knowledge, Skills, and Abilities

• Proven experience in similar environment
• Customer Service experience
• Host Management
• Attention to detail
• Willingness to Support
• Willingness to learn