Job Description

You’ll be the backbone of the clinic, turning your hand to a bit of everything to support the smooth operation of the Centre. If you’re an experienced Front of House Administrator with a strong focus and drive for world class customer service, then we’re keen to hear from you.

You’ll be the face of Bupa, and you’ll play a key role in making our customers visit to the Centre that bit more comfortable. It’s not all front of house though, you’ll also support with the back-office admin, ensuring they continue to receive a great service after leaving the clinic. It can be demanding at times, but with the support of your colleagues and your team leader you’ll be able to leave at the end of the day knowing you’ve made a difference to each and every one of our customers.

What you’ll do:

• Work on reception, greeting customers and helping make their appointment as smooth and friendly as possible
• Support our clinical staff with preparation of client files and scanning documents, giving them the time to dedicate to their patients
• Perform day to day admin to assist with the operation of the site such as post, answering calls, emails, managing card transactions, invoices and delivery notes
• Liaise with clinical colleagues to ensure that client reports and correspondence are issued within required timeframes
• Ensure our facilities are well presented and provide a welcoming environment, resolving or escalating any issues when required

You’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Required Knowledge, Skills, and Abilities

• Proven experience delivering exceptional, client focused customer service
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
• Care and empathy, people will be visiting with a variety of health concerns and you’ll need to provide a compassionate service
• Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift
• Excellent attention to detail