Job Description

• The role involves greeting patients and booking them into their appointment on the system.
• To provide administrative and clerical support to the community clinics and associated health professionals.
• To provide a customer focused service to the users of the clinics.
• To provide relief cover at other locations as requested.
• To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
• Liaising with internal services and partner agencies when necessary as directed.
• To carry out general reception duties where required maintaining a neat and tidy reception environment.
• The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals, ensuring all clerical work is dealt with in a timely manner.
• To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys.
• To book clinic and meeting room appointments at various sites, monitor use of clinics by clinicians and record those who do not attend.
• To deal with all internal external mail and redistribution to relevant departments.
• To accept deliveries and ensure these are dealt with promptly.

Required Knowledge, Skills, and Abilities

You will need excellent communication, organizational and time management skills and be willing to go the extra mile to ensure patients have a good experience. You will need previous experience of working within a customer facing environment, preferably within a healthcare setting.