Job Description

You will have great interaction with guests and be professional at all times. You will work well as part of a team and thrive in a fast paced environment. You will have a vital role in ensuring our guests experience is of the highest standard. As the first point of call for our spa guests it is crucial that you are personable and approachable in order to exceed their expectations on a daily basis.
In return as our Receptionist, you will receive some excellent benefits, including:

• Up to 28 holiday days a year which increase with length of service
• 20% off food in all outlets
• Discounted health club membership
• 20% off spa treatments
• 10% off spa products
• Use of the golf course & driving range
• Preferential rates for hotel accommodation
• Uniform provided
• Free parking
• Plus gratuities

Duties and key responsibilities include:

• To effectively process arrivals and departures of all customers making them feel comfortable and welcome as per The Mere Golf Resort & Spa standards.
• To operate the telephones in a professional and friendly manner to comply with the company telephone answering procedures.
• To have full up to date knowledge of the Spa and its services.
• To maximize selling opportunities by adding customer value at every opportunity.
• To complete all items on the daily checklist thoroughly and handover on shift change.
• To handle any customer complaints promptly and professionally demonstrating genuine care and concern.
• To carry out administration duties relative to front of house.

Required Knowledge, Skills, and Abilities

• Experience in a similar role
• Customer service experience