Job Description

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

• 30 hours a week

This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy Team.
You will work as the point of contact for all administrative issues relating to patient’s pathway of care, working alongside consultants other admin colleagues and the role will be varied across different receptions, tasks and responsibilities.
The post holder will be responsible for answering the phone, booking clinical appointments, booking of diagnostic procedures, ensuring capacity is appropriately used, problem solving and liaison with Clinicians.

Required Knowledge, Skills, and Abilities