Job Description

You will be joining a vibrant, established and well-trained multi-disciplinary team where values are based on high quality care and delivery, which is integral to all decision making. The team enjoy working together, setting new challenges and jointly celebrating successes.

• This newly established post is to provide a high quality telephone reception service to the our service, patients/parents and professional partners ensuring that the highest standards are maintained in line with the Trust’s policies and procedures.
• The successful candidate is required to have extensive knowledge of the NHS core business systems and processes.
• The successful candidate would need to have good communication, good organizational skills and have the ability to manage the internal and external telephone calls coming into the CAMHS Oldham department.
• The successful candidate will also have an extensive workload and will be required to meet pre-determined deadlines.
• The successful candidate would be required to have the ability to work both as part of a busy team and on their own initiative.

To provide a professional and courteous telephone answering service within the Reception to welcome children, adolescents, parents, staff and professionals; ensuring that all telephone calls into the Service are coordinated and dealt with professionally and in a timely manner. Liaising with families who may be distressed or emotional on the phone; ensuring confidentiality is strictly maintained

Required Knowledge, Skills, and Abilities