Job Description

The post holder will provide a comprehensive administration service and ensuring our patients and their relatives experience a coordinated and streamlined patient journey.
This is a busy role and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and the desire and enthusiasm to assist us in providing a first class service.
The working pattern for this post will be Monday to Sunday (pattern to be confirmed) .
You will be provided with a comprehensive induction, participate in discussing your development needs through your annual appraisal and will agree a personal development plan. You will also be given the opportunity to attend training courses to expand your existing skills.

• Sorting and distribution of mail, casenotes, x-rays as appropriate.
• General Clerical duties e.g. sorting, filing, photocopying etc.
• Dealing promptly with routine enquiries from staff and patients both on the telephone and in person and communicating appropriately thereafter.
• Reception duties meeting patients and visitors to the department/unit.
• Some diary management for personnel or area.
• Planning and scheduling of meetings.
• Maintaining departmental stationary stock.
• Assisting with the introduction of new staff to the office procedures and the use of office equipment.
• Maintaining a bring-forward file if required.

Required Knowledge, Skills, and Abilities