Job Description

This is a great opportunity to work for a leading and award-winning dentistry provider that puts their patients and employees at the heart of what they do.

Key Responsibilities of a Dental Receptionist:

• Providing a high level of customer-focused service on telephone and in person in a compassionate and professional manner
• Encouraging referrals and new patients
• Attending and participating in practice meetings
• Welcoming the patients and visitors to the practice and recording the attendance using the dental software/ visitors' book
• Direct and escort patients to the appropriate area
• Promptly deal with patient enquiries to a high level according to practice policies and protocols to ensure maximum utilization of new patient appointments
• Implementing recall system to ensure re-attendance of the maximum number of patients monthly
• Reviewing the diary to follow-up patients who cancel, miss an appointment, whilst ensuring courtesy reminders are sent about upcoming appointments
• Ensuring patient records and personal data are processed in accordance with the Data Protection Act, maintaining confidentiality and making sure records are available for each clinical session
• Completing administration tasks as directed by line manager, including patient trackers, manual banking reports, invoicing and receipting etc.
• Ensuring the reception and public areas are clean, tidy, and well presented at all times to create a warm and welcoming environment
• Managing immediate adherence to appointment times, and informing patients of any delay

Package and Benefits:

• Hours: 40 hours per week (Between 8am -8pm Monday - Friday & occasional Saturdays)
• Holiday trading scheme which allows you to buy an additional 3 days of holiday per year
• Birthday off! Celebrate your birthday by taking the day off, or up to 10 days either side of your birthday
• Get a day off for your child's first day at school, a child's graduation, moving house, getting married and more!
• Gym membership - save up to 50% on annual gym membership from over 1,500 gyms and leisure Centre’s
• Access to many discounts from thousands of high street retailers
• Employee Assistance Programme - 24/7 discreet helpline and telephone counselling service should you need a little help or advice
• Cycle to work scheme
• Health cash plan - reclaim expenses for medical, optical, physiotherapy and more

Required Knowledge, Skills, and Abilities

• You will have proven front of house Reception experience, ideally within a dental or healthcare setting, although this is not essential.
• Motivated, organized and a good communicator who thrives upon maintaining good standards
• Great at offering a warm and welcoming environment to patients and visitors
• Can work collaboratively with all colleagues and the wider business
• A drive to constantly deliver and improve the patient journey in line with the company's visions and values
• The ability to be flexible in your duties and perform other duties as necessary for the efficient operation of the practice as required