Job Description

Working Monday-Friday, 37 hours a week, on a 12 month fixed-term contract, as a Research Assistant II, you will provide administrative support to the clinical team and play an integral role in the front and back office duties for the site. You will also be a key member impacting the development and research for therapeutics for patients.

• Coordinates, oversees and provides direction for the completion of administrative functions on assigned trials.
• Welcomes patients and all visitors upon arrival at the site.
• Completes data entry and visit completion information and manage the diary system, ensuring data is accurate and up to date at all times. 
• Schedules patients for follow-up visits, external appointments, transport, etc.
• Conducts reminder telephone calls to patients to confirm visits. 
• Prepares all relevant patient documentation as per protocol and local regulations ahead of appointment.
• May collect medical history information for potential patients, liaising with medical facilities and networks to collect patient files, documentation and other relevant information as may be required as per protocol.
• Collects and tracks patient notes, lab results and questionnaires to facilitate prompt reviewing. 
• Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience. 
• Completes or provides guidance to ensure completion of photocopying, faxing, postal activities, archiving and patient refreshments.
• Completes reimbursements of patient study expenses and payments. 
• Collaborates with other site functions to provide accurate and streamline processes and participate in best practice/process improvement initiatives.

Required Knowledge, Skills, and Abilities

• A passion for working in a fast moving, dynamic environment
• Excellent customer service and teamwork skills
• Previous experience of working as an administrator in an office environment
• Appropriate MS Office skills (Word, Excel & Outlook)
• Good oral and written communication skills