Job Description

You will provide a friendly, efficient and effective service to our clients and their animals.

This is a full time role, with 1 in 4 Saturdays and a share of bank holidays.

You will be responsible for:

• Manage and organize the Reception team, including the Rota, reception duties, working in partnership with other key members of the Management team to provide a professional service to clients and patients by making sure the whole team deliver an outstanding service in line with the Client Service Award.
• Oversee all areas of reception and front of house to create a welcoming environment for clients and their pets.
• Accountable for ensuring all team members understand and actively promote Company led initiatives. Act as a role model.
• Support the Practice Management team with people processes and HR policies such as performance management, inductions, reviews, training and continuing professional development, including your own development so key performance targets can be delivered to the highest standard.
• Deliver and review on the job training to the Reception team including regular 1:2:1s and team meetings.
• Carry out regular audits of Reception processes and premises to review and improve standards.

In return, you will receive a range of benefits including:

• Discounts on veterinary products and services.
• 5 weeks leave a year plus bank holidays
• Receive an extra days leave each year in your first 5 years
• Company Pension Scheme.
• Access to great savings through Perk Box.

Required Knowledge, Skills, and Abilities

Applicants must be computer literate, have excellent customer service skills, a friendly manner and experience of dealing with the public both face to face and over the telephone. They will have the ability to work under pressure and use their own initiative whilst being guided by practice protocol.