Job Description

• Answer queries relating to the above (tariff data, the calculation of the invoices and payment)
• Prepare accounts for Enforcement and external Debt Collector action
• Raise sundry invoices including issuing and collecting Late Reporting Administration fees, Late Payment Surcharges and Disciplinary Fines
• Ownership of the entire Direct Debit Process
• Managing the “Online Invoicing” Fees Portal Users population
• Responding to customer queries received to the Fees Portal Queries Inbox
• Allocating incoming payments by cheque, card and electronic payment methods including resolving payment queries
• Providing cover for the other cashiering functions
• Encouraging firms to sign up for DD and supporting firms using our online invoicing fees portal and promoting non-registered firms to register
• Involvement in ad hoc project work to support Revenue team initiatives
• Providing excellent customer service

You will have a rare opportunity to understand and shape the workings of the financial sector at a time of considerable change. You will enjoy a unique insight into the full spectrum of the financial services industry, with the opportunity to have a real impact while working collaboratively towards a common goal alongside a range of internal and external stakeholders.

The role will give you the opportunity to play get involved in continuous improvement initiatives within the team and wider Department.

Required Knowledge, Skills, and Abilities

• The ability to complete a heavy workload to a high standard and within tight timeframes
• An aptitude for learning new software with the ability to operate multiple systems simultaneously
• Reliable and enthusiastic self-starter with initiative and confidence
• Experience of providing excellent customer service
• Monitoring a mailbox and be able to priorities work
• Good organizational skills and ability to manage conflicting priorities and escalate issues when required, so that work is completed on time and to agreed standards
• Good Excel skills
• Good numeracy, accuracy and have an eye for detail
• Excellent interpersonal skills - ability to interact with people at all levels, communicating information clearly, concisely and confidently on a wide range of issues (both written and orally)
• A good team player willing to actively contribute to team meetings and in other areas where input is required
• Highly organized with the ability to multi-task and ensure attention to detail
• Evidence of teamwork and collaboration – the ability to work actively with others to achieve outcomes in both formal and informal teams
• Can demonstrate decision-making – confidence in ability to use sound judgment to reach conclusions on own initiative
• Curiosity – display an interest in things that are new, ability to spot patterns and themes
• Knowledge of, or interest in, the FCA and its funding
• General understanding of financial sector
• Previous cashiering experience