Job Description

Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to priorities work to meet deadlines. Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.
We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.

• This post may close early if sufficient applications are received.
• Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
• Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
• Book appointments, update attendances and action referrals.
• Maintain the reception and waiting area to an orderly state at all times.
• Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary.
• Liaise with other departments where appropriate.
• Arrange and respond to transport/Interpreter requests as directed.
• Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
• To work flexibly across the service as required.

Required Knowledge, Skills, and Abilities