Job Description

We have an opportunity for an Administrator to join our team in Stratford. The primary responsibility of this role is to assist the operational team to deliver a quality service to all clients including housing associations, local authorities and their residents.

Key Responsibilities

• Using company systems to process orders adequately in order to invoice clients.
• Processing supervisory or trade reports to determine action required to resolve repairs.
• Updating the system with all interactions with residents.
• Resolution of complaints from residents at call level.
• Maintain and action emails from contract mailboxes.

Other Key Information

• Working hours 8am-5pm Monday-Friday

Benefits

• 22 days annual leave which increases with length of service
• Pension
• Perkbox rewards
• Long service rewards
• Volunteering days

Required Knowledge, Skills, and Abilities

• Previous experience in a similar role.
• Excellent communication skills both verbal and written.
• Ability to work under pressure.