Job Description

You will be responsible for, greeting, welcoming, directing and announcing any visitors/ professionals appropriately, answering screening and forwarding incoming phone calls, receiving and sorting daily mail. To respect the individuality, values, culture and religious diversity of clients and colleagues and contribute to the provision of a service sensitive to these needs.
The role may require travelling between Living Well bases within Salford as and when required. You will partake in receiving, processing, scanning, and forwarding of referrals: agreeing, amending, and issuing appointments; ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient Appointment Booking Service.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humor and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

• To be able to communicate effectively.
• Deal with telephone enquiries, ensuring messages are recorded and received by the relevant personnel.
• Circulate and distribute minutes and other relevant documents as requested by staff.
• Maintain the highest standard of confidentiality with regard to information about clients at all times.
• To undertake copy and audio word processing of minutes, reports and other correspondence on behalf of office and professional staff.
• Organize meetings, booking rooms and refreshments and make appointments as directed.
• Assist in the maintenance of electric patient records and routine filing of correspondence and records
• Undertake general office duties such as scanning, email and routine photocopying for the office staff as required
• Be responsible for collecting and distributing the post for the offices on a daily basis in the morning and afternoon.
• Attend general administrative meetings on a monthly basis and be an integral part of the communication process within the A & C team.
• Provide cover for colleagues during times of sickness and annual leave.
• Undertake any other duties as required by staff, which are commensurate with the grade.
• Ability to use word processing packages.
• A willingness to develop in their role as required.

Required Knowledge, Skills, and Abilities