Job Description

You will be required to undertake all reasonable duties as assigned by your head of department. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Working within the Front Office department;
  • Contribute to an overall exceptional guest experience from check-in through check-out
  • Telephone handling
  • Cash and Payment handling
• Maintain high levels of guest service
• Comply with Health and Safety and Food Hygiene regulations
• Complete all aspects of the apprenticeship programme
• Work a variety of shifts including early mornings, evenings and weekends

Benefits and Pay

• £ 10 per hour, plus service
• Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
• Free meals on duty
• Holiday: 28 days including bank holidays (increasing yearly)
• Pension scheme
• High street discounts: with Perks at Work
• Grow your career and Personal Development: programmes designed to support your career
• Dedicated 1-2-1 support throughout your apprenticeship
• Functional Math and English skills offered alongside the programme

Required Knowledge, Skills, and Abilities

• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Ability to work on your own or in teams
• The ability to deal with enquiries in a professional and polite manner
• A passion for hospitality and guest service
• Willingness to learn
• The ability to stay calm under pressure
• Excellent grooming standards
• Ability to work in a fast-paced environment