Job Description

You will be required to provide reception/clerical support within a very busy department, and you must be hard working and flexible. As the first point of contact for patients visiting the Centre, you will be friendly and approachable, ensuring that a positive patient experience is provided from arrival.

The roles are full time, 37.5 hours per week on a rolling Rota which will include weekends. The Centre is open from 07:30 to 20:30, 7 days a week, with reception cover required throughout.

As this is a completely new site and service, the successful candidate will have the opportunity to be part of a brand new team within the organization and work alongside our NCA colleagues to deliver a fantastic new service for the benefit of our patients.

Duties include:

• Reception Duties
• Booking in patients using PAS / Patient Centre
• Supporting clinical staff with admin queries

All communications to applicants will be via the email address provided on your application form and all further correspondence will be through email, therefore please ensure that you regularly check your emails after the closing date for this post.

Required Knowledge, Skills, and Abilities

• Math and English
• Customer Service or Administration i.e. NVQ
• Experience of working in a reception or administrative role preferably in a health care environment with patient contact
• Knowledge of a hospital based Patient Administrative System
• Previous experience of data entry/input
• Understanding of confidentiality, data protection and Caldicott principles
• Good level of numeracy and literacy
• Good keyboard and PC skills
• Able to recognize and resolve routine issues referring to a Team Leader/Manager where appropriate
• Able to communicate in both verbal and written format
• Working knowledge of Microsoft Office
• Organized and methodical, with an attention to detail
• Able to maintain accuracy to a high standard
• Adaptability and flexibility
• Ability to work to deadlines and priorities own work load
• Professional approach and appearance
• Good work ethic
• Motivated and enthusiastic