Job Description

We are looking to recruit an Outpatient Clerical& Admin/Receptionist to work in the Main Outpatient department of this busy teaching hospital. You will join a well-established, friendly team, committed to providing a quality service to our patients. Previous clerical experience in a hospital environment would be an advantage but is not essential, as training will be given.

• To communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
• To understand potential barriers to communication, eg language difficulties, disabilities, and modify style/method of communication appropriately.
• To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times.
• To work in harmony with other team members in the Directorate displaying a ‘one team’ ethic at all times.
• To escalate service issues or risks and concerns raised by service user to senior staff.
• To take action in line with escalation procedures to ensure health records are available for outpatient clinics and admissions.
• To ensure outcome forms are completed correctly during a clinic session liaising with medical and nursing staff to achieve this in a timely manner.

Required Knowledge, Skills, and Abilities