Job Description

You will help the General Manager oversee the operation of a multimillion-pound, Build To Rent (BTR) development. Being the face of the brand and responsible for creating a community within the building, you will provide an unparalleled level of customer service. You will take the lead on resident engagement, building rapport with our customers. You will also be responsible for building compliance and maintenance of the site.

Responsibilities

• Meet and greet residents, always providing first class customer service
• Reception duties, parcel handling and ad-hoc tasks
• Handle day to day enquires from residents and complaints escalating where required
• Liaise & book contractors, cleaning and maintenance operatives
• Keep abreast of H&S and industry relevant changes in legislation, practice and policy, initiating changes as required
• Identify opportunities for enhanced service delivery to optimize customer experience
• Handle complaints to an effective resolution
• Contribute to and attend regular events for residents
• Prepare and ensure the delivery of shift handover documents
• Log, distribute and receipt keys, parcels and visitors

This is a key hire for the business and so interviews will be taking place quickly for the right candidates.

Required Knowledge, Skills, and Abilities

• Extensive experience in customer-facing role, ideally in BTR, property management or hospitality
• Excellent customer relations skills and plenty of energy and enthusiasm
• Ability to communicate effectively with residents and team members
• A natural and resourceful problem solver
• Highly organized with the ability to priorities effectively and multi-task
• Impeccable record-keeping and reporting skills
• Computer literate
• Ability to think on your feet with the resident at the forefront of any solution