Administrator
Permanent,Full-time
Job Description
- Provide a proactive, high quality front-line reception service to the ward.
- Use their customer service skills to help resolve queries and to achieve a high standard of customer satisfaction.
- Operate security entry system to the ward as required.
- Demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
- Deliver a proactive and high-quality customer service to a wide range of client groups, including (but not limited to) patients, relatives, careers, nurses, ward managers, matrons, patient pathway coordinators, therapists, clinicians, other healthcare professionals, staff from other departments.
- Suggest any changes to local working practices that may benefit customer care and/or improve the administrative and reception service on the ward/unit.
- Deal with telephone enquiries or if of clinical nature refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality professionalism and courtesy are always prioritized.
- Represent the trust in a professional manner at all times.
- Ensure patient’s records are ready for discharge
Required Knowledge, Skills, and Abilities
- Working knowledge of IT applications (e.g. e-mail, Excel, PowerPoint and Desktop Publishing)
- Working knowledge of trust EPR and cerner systems
Reference no: 94847