Job Description

Receptionist is to provide a full range of administrative/receptionist duties for us in order to support the department/unit to deliver an excellent service to all our Patients and Visitors. Receptionist ensures the smooth and efficient running of all outpatient clinics, day case and inpatient admissions.

Duties:

• Meet and greet patients, visitors, consultants and staff and deal with their enquiries efficiently and professionally
• To receive telephone queries and communicate via e-mail, both internally and externally in an acceptable time frame
• Maintain the ward diary and keep it up to date
• Update and maintain knowledge of hospital services/facilities relevant to the unit
• Ensure all outpatient clinic lists have been received timely and the diary is kept up to date
• Admit and discharge patients on relevant systems
• Add booking forms and pre admit unplanned admissions
• To make bookings for consultant appointments and clinical investigations

Required Knowledge, Skills, and Abilities

• Good verbal and nonverbal communication skills
• Accuracy and attention to detail
• Ability to work under pressure, prioritizing workload
• Punctuality