Job Description

Candidate must be flexible, possible cover of Sundays8.30am - 2pm & Monday - Wednesday 4.30pm - 8pm.
We have a fantastic team of people who are conscientious, caring, reliable, flexible and compassionate, all qualities which are essential to the NHS.
Provision of a comprehensive, professional and efficient Outpatient Service to patients/service users within the East Lancashire Health Community, ensuring a high level of Customer Care whilst always maintaining confidentiality. Together with clerical/admin experience, keyboard skills, a polite and pleasant manner, you will be part of this team.
This is a very challenging and physical environment including some manual handling.
General Duties will include the following:

• Prepare clinic case notes with specific attention to the data items required for commissioning purposes and data quality in line with the Trust’s Clinical Records Policy, ensuring that all appointment details are entered onto the Patient Administration System (PAS)
• Arrange when necessary the attendance of interpreter/link workers for patients who require communication assistance when attending clinics.
• Booking in patients attending outpatient clinics and issuing return appointments as directed by the consultant/nursing staff prior to the patient leaving the Department.
• Request and ensure delivery of health records for patients either attending a clinic or an admission, from all departments within this Trust and other hospitals.
• Priorities own workload ensuring agreed timescales are met each day involving the provision of case notes.
• Adhere to departmental policies and procedures and participate in audits in order to maintain data quality and provide an efficient service
• Maintain the confidentiality of any information obtained regarding patients and be aware of Data Protection and Freedom of Information policy
• Work within the departmental shift patterns to cover the opening hours of the service, i.e. 8.00am – 8.00pm as and when required, including Bank Holidays
• Act as first point of contact for all patients and visitors to the Department, providing a comprehensive reception and clerical Service to patients, relatives, careers, consultants and their teams

Required Knowledge, Skills, and Abilities