Job Description

We are seeking a dynamic, proactive and highly motivated individual to join the management team. The Post holder will have a key role to play in the efficient running of our Spinal elective services and leading on the successful implementation and maintenance of the Registry. The ideal candidate will ensure our Data Quality Indicators and Key Performance Indicators are maintained to the highest level. Therefore, experience in managing and maintaining waitlists, patient pathways and theatres are essential.
Duties include but are not limited to: line management of admin staff and their performance, the monitoring and reporting of activity, participation and providing information at directorate management meetings.
The post will provide a great opportunity for individuals looking to develop their career in NHS management, allowing the post holder to share and standardize best practice and to improve patient pathways and overall patient experience.
We are committed to equal opportunities and improving the working lives of our staff and will aim to consider applications to work flexibly, part-time or job share. Please talk to us at interview about the flexibility you may need.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, hand washing and the wearing of masks, according to the procedures in place at any time or location.

• Be responsible for managing the Spinal patient pathway and efficient running of the administrative function for the British Spine Registry, maintaining effective departmental systems and processes.
• Be responsible for validating the weekly and monthly 18 week performance reports and amending Referral to Treatment (RTT) codes and re-arranging appointments or treatment dates if necessary.
• To communicate directly with patients, General Practitioners and Specialist Consultant referrers both verbally and in writing with regard to waiting times, appointments and treatment dates.
• Work with other members of the wider team to ensure quality standards are adhered to.
• Ensure that the team is aware of relevant Trust policies and procedures relating to service delivery.
• Develop new processes for the service with a view continuously improving the patient experience.
• Identify the costs associated with service improvement and seeks approval before implementation.
• Create and prepare reports relating to service delivery and performance and recommends actions where areas of improvement are identified.
• Take responsibility for the even distribution of workload within the department, initiating amendments or improvements where necessary.
• Actively participate in the directorate’s management team, providing information around performance of the team, escalating matters that require more senior input.
• Disseminate Trust, Divisional and directorate information to the team and act as a first point of contact for feedback.
• Set and monitor standards of communication with service users and other internal customers.
• Ensure that all communication with service users is delivered or processed in a timely fashion.
• Represent the team at departmental or Divisional meetings as required.
• Communicates relevant information to other departments and stakeholders within the Trust and to external parties where appropriate.
• Manage, organize and support staff effectively through work planning, 1:1 meetings, appraisals and annual PDR including performance and productivity monitoring. Undertakes sample checking to comply with service standards and audits.
• Take initial responsibility for local resolution of problems that arise among the staff.
• Acts as a point of reference and escalation for queries from team members.
• Responsible for assessing and identifying staff development needs.
• Manage underperformance in line with the Trust’s disciplinary or performance management policy and procedure.
• Take responsibility for recruitment and selection in terms of compiling suitable adverts and interview questions, short listing applicants, co-ordination of interviews and communication with candidates.
• Control and manage attendance and leave, including sickness absent management on Trust electronic rostering system.
• Take responsibility for the training of new and existing staff in relation to systems and processes.
• Maintain up to date knowledge of Trust employment policies and implement them consistently, seeking advice from HR advisory as appropriate.
• Ensure that the team is aware of relevant Trust employment policies and procedures.
• Responsible for identifying own personal development and seeking opportunities to develop.

Required Knowledge, Skills, and Abilities