Job Description

You will answer queries from Members, ex Members and relevant stakeholders, and assist with the general administration of the Pension Scheme.
What will you be doing?

• Carrying out processing of member cases
• Adding and updating member information
• Answering member helpline calls and resolving cases
• Preparation of initial responses to member email/letter queries and requests
• Scanning and imaging of all member communications

Required Knowledge, Skills, and Abilities

• GCSE Math (or equivalent) - as will be required to enroll in a Pensions Apprenticeship Programme in the future.
• GCSE English (or equivalent) - as will be required to enroll in a Pensions Apprenticeship Programme in the future.
• Strong IT skills, including proficiency with Microsoft Excel
• Excellent communication and interpersonal skills
• Good numerical skills
• Ability to work within a fast-paced Administration team
• Excellent attention to detail
• Relevant pension experience working on DB or DC pension arrangements
• To have experience in processing all aspects of pension administration work