Job Description

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

You will work as part of a multi-disciplinary team - showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients. You’ll help to provide and maintain efficient administrative and reception services for the Diagnostic Imaging Department, ensuring that a high-quality service is delivered to patients, staff and Consultants.

What you’ll do:

• Ensure all customers are dealt with in a professional manner and all queries are dealt with efficiently over the telephone and email
• Take bookings for Diagnostic Imaging examinations and give patients precise and accurate preparation instructions.
• Take and give accurate information over the telephone and to have an efficient telephone manner.
• Advise the Administration Lead of any problems within the department and to handle minor complaints with immediate action and a thorough follow up.
• Ensure that effective booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis.
• Check bookings scheduled for following day and obtain request forms to ensure efficient patient journey.
• Create and maintain good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team, working together to provide an exemplary service.
• Promote good relations with referring clinicians, other hospital departments and outside organizations to ensure that the reputation of the Department of Diagnostic Imaging and the Bupa Cromwell Hospital is upheld.
• Complete and maintain a high standard of administrative / reception support to the Radiology department.
• Priorities workload at all times to maintain the standards expected by referrers, Radiologists and staff, particularly where urgent information is required.
• Ensure that patient confidentiality is not breached.
• Assist in the orientation of new staff (either permanent, bank or agency) to the Department, providing help and support with the equipment and database operation.
• Take information from patients in a polite and friendly manner, updating patient details at each appointment, inputting all information accurately onto the computer system according to Hospital procedures.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

• One off Golden Handshake payment 
• Payment of Professional Registration fees
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various other benefits and online discounts
• Free onsite massages as a recognition for your hard work
• Opportunity to participate in our annual awards ceremony

Required Knowledge, Skills, and Abilities

• Articulate and Polite
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Organizational skills – meeting deadlines and prioritizing workloads
• Confident and can work under pressure
• Natural ability to empathize with patients and demonstrate genuine care
• Ability to work as part of a team
• Ability to work independently and autonomously