Job Description

In addition to administrative activity, the post holder is expected to work collaboratively with the wider Doctors Team and build productive working relationships with a range of internal and external stakeholders including colleagues, flexible workers and clients to deliver an outstanding service to our clients and workers.

• Monitor department email account and allocate correspondence to the appropriate Placement Consultant
• Proactively place named workers into bookings
• Acting as the first point of contact for all Doctors queries and assisting in the resolution of those queries
• Check all compliance items for newly registered Doctors
• Contact Doctors to renew compliance items prior to expiry to ensure they are not restricted due to not being compliant
• Collate and send welcome packs to newly registered Doctors and support the consultants by following up with welcome calls
• Work closely with the wider Doctors Service Team to ensure recruitment is supportive of NHS Professionals and client Trusts objectives
• Providing outstanding customer service to clients, workers and internal colleagues
• Ensuring contact information stored for doctors is accurate and up to date
• Develop own skills and knowledge, ensuring full understanding of team interfaces/impacts within the department and organization
• When required undertake general office duties including typing, photocopying, data-input, emailing, telephone queries and diary management
• The post holder will be expected to carry out other duties as necessary to maintain an effective, efficient and responsive service
• Contribute to team meetings and discuss how processes can be improved
• To ensure that information is shared within the team by maintaining records kept on the shared drive, by attending and participating in team meetings and by raising concerns or queries when appropriate or necessary
• Participate in and contribute positively to routine operational reviews and audit exercises in support of the Professionals service, as part of a culture of continuous improvement
• Demonstrate professional behavior, upholding the standards and behaviors of the NHSP way at all times
• Undergo retraining and refresher/update courses as and when required
• To demonstrate effective, and professional communication skills across all areas of the business, both with internal and external clients including department managers, onsite teams and Doctors
• Dealing with customer complaints and escalating where appropriate.
• Ensure working relationships are established and maintained
• Deal with sensitive and confidential information and maintain accurate records
• Communicate customer needs, expectations and provide regular updates to the client relationship team and service delivery team relating to Doctors Team developments, particularly those which would embrace partnership working with Trust
• Liaise with internal Trust departments and key personnel within a new client trust implementation scenario to ensure that new customers are brought into the service efficiently

To demonstrate effective, and professional communication skills across all areas of the business, both with internal and external clients including department managers, onsite teams and Doctors.

• Dealing with customer complaints and escalating where appropriate.
• Ensure working relationships are established and maintained.
• Deal with sensitive and confidential information and maintain accurate records
• Communicate customer needs, expectations and provide regular updates to the client relationship team and service delivery team relating to Doctors Team developments, particularly those which would embrace partnership working with Trust
• Liaise with internal Trust departments and key personnel within a new client NHS trust implementation scenario to ensure that new customers are brought into the service efficiently

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays
• Flexible Working – we offer a range of flexible working options that include working from home or part time hours
• A commitment to talent management & development
• Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

Required Knowledge, Skills, and Abilities

To demonstrate effective, and professional communication skills across all areas of the business, both with internal and external clients including department managers, onsite teams and Doctors.

• Dealing with customer complaints and escalating where appropriate.
• Ensure working relationships are established and maintained.
• Deal with sensitive and confidential information and maintain accurate records
• Communicate customer needs, expectations and provide regular updates to the client relationship team and service delivery team relating to Doctors Team developments, particularly those which would embrace partnership working with Trust
• Liaise with internal Trust departments and key personnel within a new client NHS trust implementation scenario to ensure that new customers are brought into the service efficiently