Job Description

You will provide crucial support to the functioning of our Customer Operations team including the processing of enquiries key to meeting our obligations surrounding compliance, financial reconciliation and customer renewals.

Responsibilities:

• You will build a knowledge of our products inside and out so that you can answer questions 
• You will input customer information and data provided into an in-house system
• You will provide crucial support to the functioning of our Customer Operations team including the processing of enquiries key to meeting our obligations surrounding compliance, financial reconciliation and customer renewals.
• Work with the Head of Customer Operations and the wider team to ensure quality, efficiency, and consistency
• Manage special projects as assigned
• Perform other duties as require

In return, we offer you:

• A competitive salary and the ability to grow your career at the UK’s leading Insurtech
• An amazing team and founders, supportive board and investors
• 25 days holiday - so there’s plenty of time for work, rest and play
• Vitality private health and dental insurance
• Great pension (up to 10% on top of your salary)
• Cycle to work scheme
• Latest Apple tech gear
• Fun, modern and informal office environment with regular team social events
• Central London location with the best lunch in town (Borough market!)
• Hybrid way of working for the perfect work / life balance

Required Knowledge, Skills, and Abilities

• Great attention to detail
• Great written and verbal communication
• Adept in technology (various systems will be used)
• Demonstrated ability to manage multiple projects & deadlines
• Highly organized & time management skills\
• Demonstrable experience in working with multiple systems and processes
• Admin experience in the Insurance / financial services sector is highly beneficial