Job Description

• Ensuring all guests' journeys through the hotel are hassle-free, pleasant and memorable.
• Developing a proactive, guest centric and focused team.
• Achieving the best possible KPIs and financial results for your department.
• Gains guest loyalty via developing good relationships.
• Regularly checks the quality of the service provision available.
• Anticipates guests' needs and takes them into consideration.
• Handles guest complaints and provides a rapid solution.
• Organizes VIP welcome when necessary.
• Carries out recruitment of team.
• Trains & coaches team on procedures and standards.
• Ensures the brand and/or Group's loyalty programme is promoted to guests.
• Ensure that staff has good knowledge of rates, segments and hotel promotions.
• Ensures the application of hygiene, safety and environment regulations
• Applies and ensures application of the hotel's security regulations (in case of fire etc.),
• Is responsible for the security of people and property in the area under his/her remit.

Benefits

• Attractive bonus scheme
• Hotel and food & beverage discounts in Accor properties globally
• Discounts with key partners
• 2 free weekend breaks per year in the UK
• Meals whilst on duty
• Training with real perspective to develop within the company
• A guest experience at the hotel once you’re hired
• Employee Advisory Service

Required Knowledge, Skills, and Abilities

We are looking for someone with the following attributes:

• Passion for service
• Warmth and empathy
• Positive attitude
• Creative & Flexible
• Organized with autonomy

Experience:

• Hotel Management: 2 years (preferred