Job Description

We are looking for an enthusiastic, organized individual with demonstrable initiative to join our friendly team.
You will provide comprehensive administration and reception support working across three Gateway sites on a rotational basis.

This is a varied and busy role which includes dealing with telephone queries, booking patient’s appointments within the required timescales and ensuring all appointment slots are fully utilized, whilst providing a confidential, efficient patient-friendly reception service.
Dealing with the public is an important part of the role so excellent communication skills are essential. You will have good keyboard skills and experience of an electronic booking system. Previous experience of working within a customer facing role would be desirable.

Main duties

• You must be able to demonstrate that you can work as part of a team and have a good understanding of confidentiality in the clinical environment.
• To be responsible for the timely inputting of all correspondence including
• referrals and reports as appropriate. It will be necessary to work to deadlines and be adaptable to last minute changes.
• To handle general enquiries
• To liaise with secretaries/other members of the Community Dental team
• Alerting the appropriate facilitator to emails or phone calls arriving in the
• department. Where possible, identifying issues that require urgent attention of the team.
• To be responsible for the taking and production of any minutes held within the department.
• To deal appropriately with telephone calls or visitors into the department.
• To answer the telephone on behalf of the team and handle enquiries.
• Prioritizing and auctioning of incoming and outgoing mail. Including e-mails, faxes, internal and external correspondence with timely distribution of mail to the relevant place.
• Managing telephone calls, many of which may be of a sensitive nature from
• patients, relatives, members of the public, GP’s, healthcare professionals, and hospital/community departments, all of which require a high level of patient confidentiality.

Required Knowledge, Skills, and Abilities