Job Description

The Haematology and Transplant Day Unit is looking to recruit a highly motivated, energetic and efficient
team player to join the Haematology Directorate.The post holder will have the ability to work on their own initiative and be able to priorities their own workload. The main purpose of the role is to support the efficient running of the Haematology Administrative team. 
The post holder will also assist the Medical and Nursing teams with clerical tasks such ensuring clinics
are properly prepared and scheduling appointments.
The post holder will be well organized, have a pleasant and approachable manner, be proactive, able to
use their initiative and able to work well is a busy, fast paced environment. Good communication and IT
skills are essential.
The main purpose of the role is to ensure the efficient running of the Haematology & Transplant Day Unit
by being responsible for the scheduling of all planned day cases and clinic appointments. In addition,
the post holder is responsible for ensuring all administration tasks are completed to support the clinical
team on the unit. The post holder will work closely with the Scheduling Team Leader, Clerical Officers,

Medical Secretaries, and the clinical teams to ensure all systems are managed effectively according to
Trust procedure.

• Use the scheduling system to plan patients’ day case admissions, liaising closely with the clinical team about capacity to ensure efficient flow of patients within the department. 
• General reception duties including greeting patients, booking patients into clinics and outcoming appointments.
• Adhere to all written instructions on the clinic proformas with regard to scheduling and booking of appointments. 
• Add to waiting lists for day case investigations taking instruction from a booking form.
• Deal compassionately with distressing situations.
• Clinic preparation to ensure that all clinical notes and forms are present
• Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format
• Communicate complex information about chemotherapy appointment schedules to patients
• Communicate with patients who may be anxious, angry or upset
• Exchange relevant information with GPs and other health professionals
• Deal compassionately with distressing situations
• Liaise with other members of staff regarding case notes and patient visits
• Maintain patient confidentiality at all times
• Remain professional at all times when communicating with people in various situations

Required Knowledge, Skills, and Abilities