Job Description

We are looking for a highly motivated and approachable front of house candidate capable of taking control of the visitor management process, providing visitors with an excellent meet and greet service and providing a customer service focused, concierge service.

• To take control of the visitor management process, providing visitors with an excellent meet and greet service
• Answering telephone, ensuring all received calls are announced. Email management and helpdesk ticket management
• Promote a customer service focused concierge service
• Effectively manage the meeting room booking process; receiving bookings by phone, email and in person, arranging client catering and AV requirements. Ensure that the room(s) are set up appropriately and cleared down when finished.
• To manage the client space, ensuring that meeting rooms, client reception and restrooms are maintained at an appropriate level in accordance with agreed standards.
• Promote a customer care ethos; ensuring high quality facilities and administrative services are delivered to internal and external stakeholders
• Maintain filing systems as allocated, digitally and manually
• Maintain lists for local approved suppliers such as courier, taxi services, catering providers, local amenities and leisure facilities
• Receive, log and action help desk calls, managing work flow and escalate to Management when required.
• To constantly challenge processes and procedures in order to seek improvements in the performance of customer service and service delivery. Support BM in the smooth running of the asset including in the event of an emergency

Required Knowledge, Skills, and Abilities