Job Description

The posts are for Monday, Tuesday and Wednesday 9am to 5pm (22.5 hours) and Thursday and Friday 9am-5pm (15 hours)
You should have well-developed communication skills with a range of people and be able to provide an initial response to patients and other agencies queries, concerns and sign post/direct as appropriate
We ask that you can priorities your workload, be a team player, able to use your own initiative and meet deadlines.
The role is for someone who is able to work on a busy reception, with the ability to stay calm and be able to multi-task.
The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records with experience of working in an NHS environment desirable.
Duties of the job:

• First point of contact for patients, staff and contractors who access the building.
• Answer incoming calls within an accepted time frame
• Liaise with the Clinical team to book follow up appointments and send out appointment letters as required
• Move to the other sites across Barking and Dagenham to cover for annual leave, training or sickness.
• Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Required Knowledge, Skills, and Abilities