Job Description

To be the first point of contact within a busy environment and welcome all in a professional and friendly manner. The post holder is responsible for a range of reception and administrative duties and functions within the wider team and ensures that they are carried out efficiently, effectively and up to a high standard and have well IT and Rio Skills.
The post holder will be required to work in a very busy and demanding environment and should be flexible and adaptable whilst having the ability to priorities work and use their initiative in order to make sound judgments.
To work alongside and to cover, when appropriate, other administration staff across several locations in some instances.
37.5 hours Monday to Friday 9.00am to 5.00pm

• To receive all incoming calls and all visitors to the Reception and deal with them appropriately in a courteous and helpful manner.
• To be aware of the teams daily movements, where to contact them and to call them when required and appropriate.
• To assist in providing a flexible administrative service and to undertake several office duties at the request of the line manager; across several locations in some instances.
• To co-ordinate and oversee room bookings and report any problems to line manager.
• To deal with a range of queries from the public and other agencies in a polite and helpful manner, whilst working in reception also by telephone and face to face encounters, seeking advice and guidance from line manager members as appropriate.
• Ensure all messages are correctly recorded and promptly passed to relevant team members/other personnel.
• Entering all outpatient clinics and out coming all outpatient clinic appointments on RiO.
• Booking Transport /Interpreters.

Required Knowledge, Skills, and Abilities